Network & Security Design & Consultancy

Secure Advice Consultants are trained to a high standard and have worked within professional services in the IT industry for many years.  This broad ranging experience coupled with their knowledge of IT Systems and Networking, makes Secure Advice an excellent choice to partner your Business with.

As with all Secure Advice services our flexible approach is key to how we operate allowing us to offer tailored consultancy to match your business requirements including:

We also understand that your brand is important to your business and as such Secure Advice can operate as both a trusted partner or under your own brand. Working in this manner allows us to provide a unique service to our partners, which include:

Helpdesk / Technical Support - The helpdesk is often the most visible area of a business to its customers and therefore needs to operate efficiently.  Our helpdesk provides an information and assistance resource that benefits both our partners and their customers with first class service.

As with all Secure Advice services our flexible approach is key to how we operate with our partners. This flexibility allows us to provide 1st line support to both our partners and their customers or we can assist existing helpdesks by offering 2nd /3rd line support to complement the support already being provided.

Utilising "CallOpen", our in-house developed online Helpdesk Portal, our helpdesk is able to fully manage and track every call that is logged with us.  CallOpen also provides our partners with instant access to their customers call history allowing them to review the service provided at any time.

Backed up by our consultancy team our helpdesk operates using only engineers and not generic call centre operators allowing our partners and customers to gain access to support as soon as possible.

Online Applications (CallOpen.co.uk) - CallOpen is our in-house designed and built Helpdesk portal which has been designed to provide an easy to use online interface to any helpdesk. A key aspect of running a helpdesk is the ability for the helpdesk manager to keep track of calls and the progress on them, CallOpen has been designed to do just that.

By utilising CallOpen as your helpdesk you have the ability to instantly provide your customers with an online interface to your helpdesk.

Development Services - At Secure Advice, our developmental capability is second to none. We employ a team of development staff, who are business savvy to understand our customers' needs and requirements, to help deliver a Web Application both on time and within budget. To date, we have developed a number of systems for our partners, as well as numerous in house applications.

Examples include:

Our Services

* Network & Security Consultancy

* IT Systems & Services

* Service Desk and Technical Support

* Online, Hosted and In House Applications

* Developmental Services